Getting Help

If you require assistance that is not covered in the Troubleshooting or FAQ sections, you can reach out through our official support channels or community platforms.

Official Support Channels

For direct assistance from our team, please use the following channels:

• Email Support: [email protected]

  • Typical Response Time: Within 24 hours on business days.

• Official Twitter/X: @playdotclaims

  • Follow for official updates and announcements.

Community Support Platforms

You can also join our community channels to receive help from other users and stay engaged with the project.

• Telegram Group: t.me/playdotclaims

  • Join our primary community for user-to-user support and discussion.

Submitting an Effective Support Request

To ensure our team can resolve your issue as quickly as possible, please include the following information in your support request:

• Your public wallet address.

• The address of the token related to your issue (if applicable).

• The specific error message you received (screenshots are highly encouraged).

• A brief description of the action you were performing when the error occurred.

• The web browser and operating system you are using.

Example of a well-formed support request:

Subject: Error when claiming earnings

To whom it may concern,

I am encountering a "Transaction failed" error when attempting to claim the earnings from my token.

- My Wallet Address: `DEF456...UVW012`
- Token Address: `ABC123...XYZ789`
- Browser: Chrome on Windows 11

My wallet balance is sufficient to cover the network fees. Please advise.

Thank you.